In order to "raise the bar" on what the average person has grown to expect from their Mortgage Experience, we've developed a program at Verdeo Funding that we are calling our Criterion Guarantee. At Verdeo Funding, Criterion is a way of doing business. It is a commitment from each of our Team Members that we will meet or exceed specific performance levels and in doing so; we will provide an increased value to our Customers, our Industry Partners, and the communities with which we serve. Our goal is to make the loan experience as painless and efficient as possible. What to expect from Criterion... Guaranteed to beat any written rate and fee structure Guaranteed to close your loan within 20 business days Guaranteed Closing Costs (within 5 % of Good Faith Estimate or we will refund the difference!) Weekly "Transaction Status Update Reports" sent via email Guaranteed follow-up by your personal loan consultant within 4 hours Issue Resolution within 24 hours from notification Escalation to dedicated on-site Managing Partners when requested A thorough explanation of the Mortgage Process to all clients A comprehensive Mortgage Analysis with multiple options to consider A thorough review of the Estimated Settlement Statement prior to signing A copy of the appraisal completed on property (if applicable) A copy of the Final HUD1 Settlement Statement for tax keeping records An Annual Mortgage Review in order to ensure the most competitive financing at all times Best of all, a portion of every customer transaction is donated to the Make A Wish Foundation in order to help ailing children realize their dreams! We ask only one thing of you. Referrals are the lifeline of our business and, therefore we request that you refer at least 2 people to us during your time in process with us. They will receive the same exceptional service and, of course, the same guarantee! Call us today and learn quickly why our service is quickly becoming "The Standard With Which Others Are Measured" (877) VERDEO1 * Customer to acknowledge and sign our "Criterion Guarantee" Disclosure. ** Certain rare exceptions apply. Call for additional details.